Refund policy

Last updated: 30 September 2026

We want every order to work. This page explains when you get your money back.

Full refund

You get a full refund if:

• We cancel your order because we can't deliver it (for example, the product is sold out).
• We don't deliver within the time shown on the product page, and you ask to cancel before we deliver.
• What we deliver does not work from the start, and we can't fix or replace it within 24 hours.

Warranty replacements

If a product stops working during its warranty period for reasons that are not your fault, we fix or replace it first. If we can't, we refund the unused part of the time you paid for.

No refund

We can't refund when:

• The product was delivered and works as described, and you changed your mind.
• Access was lost because the product rules were broken (for example, changing a shared account's password or profile).
• You gave us the wrong email or ID for activation and it was used as given.
• The warranty period has ended, or the product has no warranty.

How to ask

Message us on WhatsApp at 01683097896, or reply to your order email, with your order number and a short description (a screenshot helps). We reply as soon as we can during working hours.

How you get the money

Refunds go back to the number you paid from (bKash or the method you used), usually within 1–3 working days after we approve them. You get an email when it's sent.